Order now for Platinum Jubilee Weekend | Free delivery over £50 | UK mainland delivery 2-3 working days
Delivery just £3.95
Free delivery over £50
UK Mainland Delivery 2-3 Working Days

Help & Contact

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  • Can I order gifts from the shop?

    At present our mail order service is for items shown in our online shop only, which includes gift sets and gift vouchers for our Visitor Centre.

  • Do you sell wedding cakes?

    We handcraft a variety of cheeses in different sizes, which can form the tiers of a wedding or celebration cake. We supply the cheeses direct to you, for you to decorate/assemble as you wish. We are on hand to advise how best to select these – please pop in to our Visitor Centre Cheese Shop and speak to a member of the team, call 01969 667664 or email us. You will also find locally made rich fruit cake in our Visitor Centre Cheese Shop and via our mail order service, which can form part or all of a cake. This is supplied as plain cake for you to decorate.

  • Do you do corporate gifting?

    Our range of artisan cheeses are handcrafted by a team of devoted master cheese makers to time-honoured recipes, using milk from local farms. From Yorkshire Wensleydale to Wensleydale Blue, to Yorkshire Wensleydale & Cranberries, our cheeses are matured under the watchful eye of our specialist Cheese-grader. Our famous cheeses are as universally loved as the beautiful Dale from which they come from. With many varieties to choose, discover cheeses to suit all occasions. We’re proud of where we come from and other fantastic local produce from Yorkshire, that’s why we have sourced the very finest accompaniments to perfectly partner with our range of handcrafted cheese, including crackers, chutney, pickles, honey, charcuterie, oils and Yorkshire Butter. You’ll also find locally made fruit cake, biscuits and sweet treats, along with craft ales, wine, port and artisan gin. We then lovingly pack our cheese into luxury hampers, gift packs and cheese boxes and send them to make someone’s day. It’s why a delivery from Wensleydale Creamery makes the perfect gift for your client, customer or colleague. Choose from our selection of carefully curated gifts or we will work with you to design a gift or hamper to suit your specific requirements. To place an order, or make an enquiry, please email our dedicated Corporate Team at customerservice@wensleydale.co.uk. We will provide you with a no obligation quote and any help or advice you may require. We pride ourselves on our impeccable standards of cheesemaking and customer service which is reflected in our corporate services. Whether you're looking for employee rewards, corporate gifts or sales incentives, we can provide a solution to suit you. Choose from a wide range of gifts and hampers; Luxury Hampers Luxury Gift Boxes Cut Cheese Boxes Waxed Cheese Truckles Personalised Cheese Boards Quality Cheesewares Festive Gifts & Limited-Edition Cheeses Alcohol & Cheese Gifts Over the years we've worked with a wide range of companies varying in size and requirements, each receiving the full attention of our dedicated Corporate Team.

  • Delivery Information
    Please note we only deliver to areas within mainland UK.  For a full list of excluded areas see here.

    We aim to deliver within 2 - 3 working days of receiving payment. To ensure your cheese arrives in perfect condition, we dispatch Monday to Thursday.
     
  • Do you deliver abroad?

    We deliver within the mainland UK only, to ensure that our cheese arrives in the best possible condition. There are some areas that we are unable to deliver to, please see list here.

  • Do I need to refrigerate the cheese?
    Please refrigerate your cheese upon receipt. For hampers, you could remove the cheese and refrigerate this separately – to save space in the fridge!
     
  • Can I track my order?

    Orders with a total weight below 2kg are sent via Royal Mail, which cannot be tracked. For orders weighing 2kg and over, we use DHL and will provide you with a tracking number with your dispatch confirmation.

  • Can you guarantee a delivery day/time?
    We are unable to guarantee this, however if your order is sent via Parcelforce then you will be able to determine the delivery date using the tracking code supplied in your dispatch confirmation email.
     
  • How much is delivery?

    Delivery is charged per delivery address and is £3.95. Minimum Order £10. Orders over £50 qualify for free delivery.

  • Are you dog friendly?

    We only allow assistance dogs within our Visitor Centre. Dogs are welcome in the external areas of our site, and we are happy to provide water for them in our Coffee Shop garden. We do request that dogs are not left unattended in vehicles, for their own wellbeing.

  • Are you wheelchair friendly?

    Our Visitor Centre is fully accessible, and we also have designated disabled parking. If you require specific assistance please contact us ahead of your visit and we will be delighted to help.

  • Do we need to book in advance for the Visitor Centre?

    We don’t require bookings for our Visitor Centre, with the exception of larger groups. We welcome coaches and groups by prior arrangement, and offer a range of tailored packages. Visitors are welcome to use our facilities freely during their time here, though we advise reserving your place on a cheese-making demonstration on arrival on days that these are available, to avoid disappointment! It is also advisable to reserve a table in Calvert’s Restaurant ahead of your visit, if you wish to dine with us.

  • Where can I buy your products?

    You can buy a wide range of our handcrafted cheese on our website. Our cheese, yogurts and butter are available from the major retailers, farm shops, delis and independent retailers. 

  • Is all Wensleydale cheese from Wensleydale?

    Unfortunately not! Wensleydale cheese can be and is made in counties around the UK. Only Yorkshire Wensleydale, which is protected with European protected food name status, is handcrafted in Wensleydale. To be sure that you are buying the “real thing”, look out for Yorkshire Wensleydale – this also applies to the cheese that we blend with ingredients, for example Yorkshire Wensleydale & Cranberries.

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