Privacy and Cookies | Yorkshire Wensleydale Cheese - Wensleydale Creamery
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Protecting Your Privacy

At Wensleydale Creamery, we are 100% committed to protecting the privacy and security of our customers and site visitors. Our team members are customers themselves - so we totally appreciate and respect how important privacy is.

For all our services, the data controller - the company that's responsible for your privacy- is Wensleydale Dairy Products Ltd.

Please note that we will only use your data to increase your experience, thus meaning, we will contact you about brand-new products, offers and happenings at Wensleydale Creamery. We will protect your data like it's our own and we will always speak your language - no nonsense and no surprises. The typical Yorkshire way! We want you to receive great mail from us, so you decide what and how you hear from us. Furthermore, we will regularly clean our data base so if we don't here from you, your information will be deleted.

How we use your information

We use your information in several different ways - what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

How we use your name & contact details

Why?

Deliver your purchases to you

We've got to do this to perform our contract with you. We wouldn't want you to go without your favourite cheese!

Send you service messages by e-mail such as order updates

We've got to do this to perform our contract with you - so you can tell when your order is coming.

Sending you information by email or post, about our new products and services

To keep you up to date. We only send this with your permission.

Fraud prevention and detection

To prevent and detect fraud against either you or Wensleydale Dairy Products Ltd. - unfortunate, essential.

Showing you Wensleydale Creamery adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want

Your payment information

This means your card's security/CVV code, don't worry, we don't keep them.

How we use your payment information

Why?

Take payment, and give refunds

We've got to do this to perform our contract with you

Fraud prevention and detection

To prevent and detect fraud against either you or Wensleydale Dairy Products Ltd. - unfortunate, but absolutely essential

Your contact history with us

What you've said to us - for example, over the phone, on social media, or via email

How we use your contact history

Why?

Provide customer service and support

We've got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you've bought and what you've stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We've got to do this to perform our contract with you - we love to find out what your favourite flavours are!

Provide customer service and support

We've got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We've got to do this to perform our contract with you - if we can't use your entry, you can't possibly win!

You don't have to give us any of this personal information but if you don't, you may not be able to buy from our site, and you are unlikely to receive our optimal overall customer experience. But that is your choice - and we respect that.

Sharing your information

We do not, and will not, give any of your personal data to any third party - including your name, age, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

Marketing messages

If you have said we can, we'll send you marketing messages by email, text, to keep you aware of what we're up to and to help you see and find our products.

How to stop marketing messages from Wensleydale Creamery

You can stop receiving marketing messages from us at any time.

You can do this:

Once you do this, we will update your profile to ensure that you don't receive further marketing messages.

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates).

Keeping your information

We'll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Wensleydale Creamery website or other Wensleydale Creamery services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Wensleydale Creamery.

Cookies

To get the best possible experience in using our website your device will need to be set up to enable cookies. Cookies we use do not store personally identifiable information (name, address or card / banking payment details) they simply associate you with certain information once you have signed in.

Should you wish to restrict, block or delete cookies from our website or any other website for that matter this can be done through your website browser.

As each browser works in a slightly different way you should consult the 'Help' section of the browser or the device manual in order to change your cookie preference settings.

We have listed below the main cookies we use and an explanation as to the cookies main purpose.

Information about any 3rd party cookies may also be found in this section.

Cookie Name

Cookie Purpose

_utma, _utmb, _utmc, _utmd, _utmz

These are cookies from Google and are used to track visitor traffic numbers and the way visitors navigate the website, allowing us to improve the experience for visitors.

Shop session token cookie

This cookie allows us to remember you and collate products into your shopping cart. No record is kept once the session has ended.

How to contact us

We always want to hear from our customers (especially if you feel we could do better…or if you love a certain cheese!).

If you:

please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact us by calling 01969 667664 or by email creamery@wensleydale.co.uk . Or if you'd like to, you can write to us at:

Wensleydale Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN

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Wensleydale Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN

T: 01969 667664

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