FAQs | Wensleydale Creamery - Artisan Cheese, Gifts & Hampers
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Christmas Shop Now Open! Pre-order today and we'll deliver in time for Christmas! Delivery just £3.95. FREE over £50.

Frequently asked questions


We deliver within the mainland UK only, to ensure that our cheese arrives in the best possible condition. There are some areas that we are unable to deliver to, please see list here.
We send our cheese out via Royal Mail and Parcelforce.
Please refrigerate your cheese upon receipt. For hampers, you could remove the cheese and refrigerate this separately – to save space in the fridge!
Orders with a total weight below 2kg are sent via Royal Mail, which cannot be tracked. For orders weighing 2kg and over, we use Parcelforce and will provide you with a tracking number with your dispatch confirmation.
Yes! All our cheese have post-Christmas dates apart from our Freshly Cut Cheese Wedges that have a BBE date of 10 days once cut. 
At present our mail order service is for items shown in our online shop only.
At present our mail order service is for items shown in our online shop only, which includes gift sets and gift vouchers for our Visitor Centre.
We are unable to guarantee this, however if your order is sent via Parcelforce then you will be able to determine the delivery date using the tracking code supplied in your dispatch confirmation email.
Delivery is charged per delivery address and is £3.95. Minimum Order £10. Orders over £50 qualify for free delivery.  Christmas Delivery Service Order now and we'll deliver in time for Christmas. We will dispatch orders from Wednesday 8th December and Cut Cheese Box orders from Monday 20th December. Please note last order dates for Christmas Delivery is midnight Tuesday 7th December. Freshly Cut Cheese, Yorkshire Butter and Weekly Deli Boxes are not available to pre-order due to the fresh nature of the products. These products can be dispatched via Standard Delivery. Last Order Date for Standard Delivery is Tuesday 21st December. Please note - we reserve the right to remove products from our website if we have insufficient stock.
We aim to dispatch all up to 2 - 3 working days from receiving payment.
Please contact our mail order department on 01969 607032 or customerservice@wensleydale.co.uk. We will investigate, and ensure that the issue is resolved.
We handcraft a variety of cheeses in different sizes, which can form the tiers of a wedding or celebration cake. We supply the cheeses direct to you, for you to decorate/assemble as you wish. We are on hand to advise how best to select these – please pop in to our Visitor Centre Cheese Shop and speak to a member of the team, call 01969 667664 or email us. You will also find locally made rich fruit cake in our Visitor Centre Cheese Shop and via our mail order service, which can form part or all of a cake. This is supplied as plain cake for you to decorate.
This is dependent upon the type of cheese, and the way it is packaged. All of our cheese is clearly labelled with instructions for storing and a best before date. For specific information please contact us. Normally our cheese is guaranteed for 4 weeks/28 days. You can also freeze our cheese: We advise wrapping portions in tin foil, labelling and can freeze for up to three months. Defrost in the fridge. 
Our range of artisan cheeses are handcrafted by a team of devoted master cheese makers to time-honoured recipes, using milk from local farms. From Yorkshire Wensleydale to Wensleydale Blue, to Yorkshire Wensleydale & Cranberries, our cheeses are matured under the watchful eye of our specialist Cheese-grader. Our famous cheeses are as universally loved as the beautiful Dale from which they come from. With many varieties to choose, discover cheeses to suit all occasions. We’re proud of where we come from and other fantastic local produce from Yorkshire, that’s why we have sourced the very finest accompaniments to perfectly partner with our range of handcrafted cheese, including crackers, chutney, pickles, honey, charcuterie, oils and Yorkshire Butter. You’ll also find locally made fruit cake, biscuits and sweet treats, along with craft ales, wine, port and artisan gin. We then lovingly pack our cheese into luxury hampers, gift packs and cheese boxes and send them to make someone’s day. It’s why a delivery from Wensleydale Creamery makes the perfect gift for your client, customer or colleague. Choose from our selection of carefully curated gifts or we will work with you to design a gift or hamper to suit your specific requirements. To place an order, or make an enquiry, please email our dedicated Corporate Team at customerservice@wensleydale.co.uk. We will provide you with a no obligation quote and any help or advice you may require. We pride ourselves on our impeccable standards of cheesemaking and customer service which is reflected in our corporate services. Whether you're looking for employee rewards, corporate gifts or sales incentives, we can provide a solution to suit you. Choose from a wide range of gifts and hampers; Luxury Hampers Luxury Gift Boxes Cut Cheese Boxes Waxed Cheese Truckles Personalised Cheese Boards Quality Cheesewares Festive Gifts & Limited-Edition Cheeses Alcohol & Cheese Gifts Over the years we've worked with a wide range of companies varying in size and requirements, each receiving the full attention of our dedicated Corporate Team.
You can buy a wide range of our handcrafted cheese on our website. Our cheese, yogurts and butter are available from the major retailers, farm shops, delis and independent retailers. For more information, visit our where to Buy page.
We export our products around the world, including to the US, Canada, Europe, the Middle and Far East, and Australia – for further details please contact us.
To enjoy your cheese as its very best, see our perfect cheeseboard tips.
Unfortunately not! Wensleydale cheese can be and is made in counties around the UK. Only Yorkshire Wensleydale, which is protected with European protected food name status, is handcrafted in Wensleydale. To be sure that you are buying the “real thing”, look out for Yorkshire Wensleydale – this also applies to the cheese that we blend with ingredients, for example Yorkshire Wensleydale & Cranberries.
We would advise booking a table in Calvert’s Restaurant if you would like to dine with us, especially on Sundays and during busy times such as school holidays. Simply call us on 01969 667664 or email to make your reservation.
We are open seven days a week throughout the year. See our opening hours on our website.
We only allow assistance dogs within our Visitor Centre. Dogs are welcome in the external areas of our site, and we are happy to provide water for them in our Coffee Shop garden. We do request that dogs are not left unattended in vehicles, for their own wellbeing.
Our Visitor Centre is fully accessible, and we also have designated disabled parking. If you require specific assistance please contact us ahead of your visit and we will be delighted to help.
We have ample parking on site at our Visitor Centre, which is free of charge.
We don’t require bookings for our Visitor Centre, with the exception of larger groups. We welcome coaches and groups by prior arrangement, and offer a range of tailored packages. Visitors are welcome to use our facilities freely during their time here, though we advise reserving your place on a cheese-making demonstration on arrival on days that these are available, to avoid disappointment! It is also advisable to reserve a table in Calvert’s Restaurant ahead of your visit, if you wish to dine with us.

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Wensleydale Creamery, Gayle Lane, Hawes, Wensleydale, North Yorkshire DL8 3RN

T: 01969 667664


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