About Us 1. WENSLEYDALE DAIRY PRODUCTS LIMITED TERMS AND CONDITIONS These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights which you may have, unless this is not permitted by law. You are deemed to have read and accepted the Access Agreement and its provisions are in addition to these Terms & Conditions. 2. WENSLEYDALE DAIRY PRODUCTS LIMITED CONTACT DETAILS 2.1 We are WENSLEYDALE DAIRY PRODUCTS LIMITED. Our registered office is 10 Yarm Road, Stockton on Tees, United Kingdom, TS18 3NA. We are registered in England & Wales and our company registration number is 027 35431. Our VAT registration number is 602 0899 57. 2.2 If you have any complaints about our service or any goods you purchase from us please contact creamery@wensleydale.co.uk or write to The Dairy, Gayle Lane, Hawes, North Yorkshire, United Kingdom.

Making A Purchase 3. PURCHASING FROM US 3.1 To purchase from us you must be over 18. 3.2 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details (including passing your details on to couriers and other subcontractors). You may ask that your details be removed from our system by writing to the address above - there is more about what we do with customer data in the Access Agreement on our site. 3.3 We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods. 3.4 You do not own the goods until we receive payment in full in pounds sterling. 3.5 If you discover you have made a mistake with your order please contact creamery@wensleydale.co.uk immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time. 3.6 Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will st

Shipping And Handling 4. DELIVERY We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. We also may deliver the goods in several consignments but will not charge any extra delivery for this. The Distance Selling Regulations do not apply as the goods sold are perishable, however, if we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you. Certain food items may be prohibited in a country to which they may be sent. It is your responsibility to check with the appropriate authorities to ensure the goods ordered are not prohibited. You should inspect the goods when you receive them for damage. If you find any damage you must tell us as within 24 hours of receipt of the goods. On receipt of the returned goods we can elect to refund the purchase price or provide replacement goods at no cost to you. If we elect to provide replacement goods we will be deemed to have complied with our obligations under the contract and no claim can arise out of your rejection of the original goods.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 to 10 business days . International orders are generally received in under 28 days. 1st Class to UK destinations are delivered the day after collection. All delivery days are counted from day of collection - not from the date of your order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, most of our food products are VAT Free. However some items may be subject to VAT @ 17.5% VAT and this is added to the total. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . Our VAT registration number is 602 0899 57.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If If you need to reach us, please email us on creamery@wensleydale.co.uk, alternatively, you can call during normal office hours of 9am to 5pm weekdays or 9am to 3pm Saturdays on 01969 667664 (International +44 <phone without first zero>) or fax us on 01969 667638 (all calls are at standard national rate) or write to us at: Wensleydale Dairy Products Ltd. Gayle Lane, Hawes, Wensleydale, N.Yorkshire, DL8 3RN

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to third parties. Information we will collect about you includes: your name, address, phone number, email address, credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Contact: creamery@wensleydale.

Remittance Terms 6.3 All payments must be made at the time of placing the order by credit card. We accept most major credit cards. If we are unable to accept your order then we shall, at our option, either not debit your credit card or refund any money paid by you.